Mortgage Operations
Energetic manager with extensive experience driving results in high-volume,
quality mortgage operations throughout the United States, Australia and
New Zealand
Originations
Dynamic leader, excellent communicator adept at engaging people to achieve exceptional levels of quality production and service
- Retail branch, loan production offices, internet, call center, and broker originations
- Underwriting
- Processing, closing and shipping
- Profit & Loss – Budget and forecasting, productivity improvement, cost control
Servicing
Knowledgeable manager of high-volume call centers and back office operations
- Customer Service and Retention
- Collections
- Foreclosure, REO, Loss Mitigation
Secondary Marketing
Skilled portfolio and product manager with demonstrated record of strong P&L performance
- Product Management
- Pricing Systems
- Shipping
- Compliance
Knowledgeable strategic thinker continuously testing assumptions, anticipating the
impact of economic and industry changes – preparing to lead or adapt
