Consumer Credit
Energetic manager with extensive experience driving results in
high-volume, quality consumer credit operations throughout the
United States, Australia and New Zealand
Credit Program Management
Dynamic leader, excellent communicator adept at engaging people to achieve exceptional levels of quality production and service- Retail branch
- Indirect dealer
- Internet
- Call center sales
- Broker originations
- Underwriting - Credit scoring, manual, financial statement analysis
- Processing - Automated systems, AVM, doc prep and closing
- Loan adjustment
- Loss mitigation
- Foreclosure
- Bankruptcy
- REO and collateral liquidation
- Sales, customer service, collections
- Autodialers and telephony
- Workflow management
- Quality control
- Complex multi-shift scheduling
Origination
Credit Administration
High-volumeCollections and Recovery
Contact Center Operations
Risk Management
Skilled portfolio and product manager with demonstrated record of strong P & L performance
- Underwriting (automated and manual); financial statement analysis;
- Credit and behavioral scoring; forecasting, trend analysis and reporting
- Credit committee member with personal credit authority to $2 million
- Loan Adjustment and Collections – large call center management
Team Builder
Expert in developing strong teams of people engaged in the company vision
- Recruiting and retention
- Training and development
- Incentive programs
- Consensus building
- Change management
Credit Cycle Manager
Credit Cycle Manager
for a major national bank responsible for turn-around to top producing loan center in California
- Direct and indirect consumer loans and mortgage
- Processing, underwriting, closing and collections
