Consumer Credit
Credit Program Management
Dynamic leader, excellent communicator adept at engaging people to achieve exceptional levels of quality production and service- Retail branch
- Indirect dealer
- Internet
- Call center sales
- Broker originations
- Underwriting - Credit scoring, manual, financial statement analysis
- Processing - Automated systems, AVM, doc prep and closing
- Loan adjustment
- Loss mitigation
- Foreclosure
- Bankruptcy
- REO and collateral liquidation
- Sales, customer service, collections
- Autodialers and telephony
- Workflow management
- Quality control
- Complex multi-shift scheduling
Origination
Credit Administration
High-volumeCollections and Recovery
Contact Center Operations
Risk Management
Skilled portfolio and product manager with demonstrated record of strong P & L performance
- Underwriting (automated and manual); financial statement analysis;
- Credit and behavioral scoring; forecasting, trend analysis and reporting
- Credit committee member with personal credit authority to $2 million
- Loan Adjustment and Collections – large call center management
Team Builder
Expert in developing strong teams of people engaged in the company vision
- Recruiting and retention
- Training and development
- Incentive programs
- Consensus building
- Change management
Credit Cycle Manager
Credit Cycle Manager
for a major national bank responsible for turn-around to top producing loan center in California
- Direct and indirect consumer loans and mortgage
- Processing, underwriting, closing and collections
