Collections
Energetic manager with extensive experience driving results in high-volume, quality collections and loan adjustment operations throughout the United States, Australia and New Zealand
Collections
- Secured and unsecured
- Direct, Indirect and Private Label
- Fixed and Revolving Credit
- Loan Adjustment
Recovery and Loss Mitigation
- Workouts
- Foreclosure and Repossession
- REO and Collateral Liquidation
- Litigation and Bankruptcy
Call Center Management
- Dialer Management – Queuing Theory, Simulations, Poisson Process Models
- Complex Workflow Direction – Multi-shift Scheduling
- Floor Management of units to 350 FTE
- Operations Metrics – Data Analysis, Key Performance Indicators, Management Reporting
- Vendor Administration – Operating Systems, Auto Dialer, Customer Relationship Management
- Profit & Loss – Budget and Forecasting, Productivity Improvement, Cost Control
Knowledgeable strategic thinker continuously testing assumptions, anticipating the
impact of economic and industry changes – preparing to lead or adapt
