SUSTAINABLE RESULTS...NOW!

strategic THINKING, PRACTICAL EXECUTION

Since 1991, Holden & Associates has delivered expertise and exceptional results in finance, web delivery, project management and training by developing and implementing programs that connect people and processes.

Leading People

Setting the Climate
Recruiting the Right People
Mentoring for Success

Building Programs

Disciplined Processes
Product Management
High Tech, High Touch

Delivering Results

Excellent Service
Outstanding Sales
Superior Profits

Web Development...

Website Integration
SEO
Site Testing

Credit...

Originations - Direct and 3rd Party
Processing and Closing
Servicing - Collections, Foreclosure, REO

Law...

Third Party Collections
Chapter 7 Bankruptcy
Chapter 13 Bankruptcy

Investment Banking...

Operation Analytics
Client Services - Quality Control
Financial - Investor Reporting

Action Now

General Operations...

Staffing and Supervision
Controls and Reporting
Information Technology
Accounting
Human Resources
Facilities
Training
Reengineering and Process Improvement

Contact Centers...

Sales, Customer Service, Collections
Autodialers
Workflow Management
Complex Multi-shift Scheduling

Technology...

Operating, Lending and Production Systems
Automated Underwriting, Processing and Doc Prep Systems
In-House and Web-Based Dialers
High-Level Excel, Word, PowerPoint, Outlook, MS Project
Learning Management Systems
Captivate, Quicken, Expression Web2

Loan Servicing...

Collections, Loss Mitigation
Customer Service and Sales
Foreclosure, REO, Repossessions
Investor Reporting and Accounting
Payment Processing and Escrows

More ...

Knowledgeable strategic thinker continuously testing assumptions, anticipating the impact of economic and industry changes – preparing to lead or adapt

SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis
Forecasting, vintage analysis, profit modeling, capacity planning